Hierarchy of Steps in the 8-Step Process for Leading Change

Abstract

Professor John P. Kotter has developed the change management theory: The 8-Step Process for Leading Change (Kotter, 1995/1996). The theory is widely used. The 8 steps are shown from start (step 1) to finish (step 8). The importance of each step compared to the other steps, has not been properly investigated. This paper sheds new information on the internal hierarchy of the steps in the process. The main conclusion is that step 1 is the most important, followed by two clusters of other steps